Questions to consider when selecting a Calgary home care provider:
1. What services do you provide?
2. Do I need a referral from my doctor?
3. How long is the wait between my initial request for service and their first home visit.
4. Is there a minimum charge?
5. Does my private insurance cover the cost of your service?
6. Are you an accredited healthcare service?
7. Are your caregivers trained? What levels of education or experience do they have?
8. Are your health care providers insured?
9. Are there nurses with specialized training in certain diseases or injuries?
10. Will a caregiver be permanently assigned to me, or will there be a new caregiver each time?
11. Can your caregivers be called in on short notice? Is there an extra charge?
12. Can you provide your services on holidays or after normal business hours?
13. Who should I call in case of emergency, even after-hours?
5 Mistakes you should avoid when choosing home care:
Usually, when people begin shopping for home care, it is because an emergency has arisen. This can create a very stressful environment around choosing a provider, especially when you know very little about what questions you should be asking.
Here are 5 mistakes you should avoid in choosing home care:
Mistake #1: Many Canadians believe that, because Canada has universal healthcare, everything is taken care of by the government. Unfortunately, there are very little subsidies for home care, and many must pay out of pocket. Don’t assume that you or your loved one is covered – ask your doctor.
Mistake #2: Just because your parents require care, that doesn’t mean they are ready to accept it. At Retire-At-Home, we deal with many family members who are experiencing resistance from their loved ones about accepting help. Fortunately, with the right approach, this problem can be overcome. Ask the home care providers you are considering what they will do to ease your loved one’s transition into home care and how they will manage push-back.
Mistake #3: Though many companies are managed by nurses, not all home care providers are overseen by health care providers. Make sure the company you hire is an experienced home care provider who offers Nurse supervision and direction of caregivers. As your loved ones age, their needs will increase and it will be important to have the right professionals managing their situation.
Mistake #4: Sometimes, it seems easier for families to hire their caregivers privately, often “under-the-table”, for cash. However, there are many risks to doing so. Thousands of documented cases of abuse and theft are tied to private care. Those hired through sites like Craigslist have very little research into their background or credentials. Aside from the illegalities and personal risks of injury, it is important to understand that an employee needs ongoing training and supervision to properly care for your loved one.
Mistake #5: Many people base the decision for care solely on its price. While price is important, it is only important in the absence of value. More important considerations are whether the company has registered nurse supervision, meets national standards, and is properly insured. The right home care provider will sit down with you and design a care plan that not only meets you needs and expectations, but also your budget.